Refund and Returns Policy

1. Returns & Refunds Policy

We want you to feel confident shopping with UKtify.
You may request a return, exchange, or refund within 30 days from the date you receive your parcel.
We accept returns for both defective and non-defective products. The following cases may qualify for a free replacement, exchange, or refund:

  • Item arrived damaged or defective
  • Print or finishing issue (where applicable)
  • Wrong item received (incorrect design or product type)
  • Wrong size sent (we shipped a different size than the one ordered)
  • Change of mind or unsatisfactory items (subject to our return conditions)

Please note:

  • Returned items must be in new or slightly used condition.
  • Return Method: Returns are accepted by mail.
  • Return Label & Fees: Downloading or procuring the return label is the customer’s responsibility. There are no restocking fees (No cost) charged to the customer.
  • If you are unhappy for any other reason, please contact us first at
    support@uktify.com.
    We will review your request and offer the most suitable solution on a case-by-case basis.

2. How to Submit a Claim

To submit a claim for a return, refund, or exchange, please email us at
support@uktify.com
or contact us via WhatsApp:
https://wa.me/+84367221521,
and include the following information (required):

  • Order number
  • Clear photos and/or a short video showing the issue (if the product is defective)
  • If it’s a print or finish issue: close-up photos in good lighting
  • If it’s a sizing issue: a photo showing measurements (tape or ruler) next to the item
  • If items are missing: photos of what you received and the shipping label or packaging

Our support team will review the information provided.
If your case is eligible, we may offer a free replacement or exchange.
If a replacement/exchange is not possible, we will issue a refund for the eligible item(s),
including any applicable shipping costs for that item where required by law.

3. Processing Times & Return Address

  • Refund processing time: typically within 10 to 22 days after approval (timing may vary depending on your bank or payment provider).
  • Replacement / Exchange processing time: typically 2–5 business days to process, plus delivery time depending on destination and carrier.
  • Return address: Return instructions (including the correct return address) will be provided by our support team after your request is approved.

4. Order Changes & Cancellations

If you need to change or cancel your order, please contact us at
support@uktify.com
and include your order number and the requested change.

Changes or cancellations are only possible within 24 hours after the order is placed.
After this period, orders may enter processing and cannot be changed or cancelled.

5. Contact

Customer Support Email: support@uktify.com
WhatsApp: https://wa.me/+84367221521
Head Office: UKtify, 20–22 Wenlock Road, London, N1 7GU, United Kingdom

Vietnam Branch: 2H Advertising Printing Company Limited
1A Đường 11, Khu phố 1, Phường Linh Tây
Ho Chi Minh City, Vietnam