Refund and Returns Policy

1. Returns & Refunds Policy

We want you to feel confident shopping with UKtify. You may request a return, replacement, or refund within 30 days from the date you receive your parcel. The following cases may qualify for a free replacement or refund:

  • Item arrived damaged or defective
  • Print or finishing issue (where applicable)
  • Wrong item received (incorrect design or product type)
  • Wrong size sent (we shipped a different size than the one ordered)

Please note:

  • Returned items must be new, unused, and in their original condition where reasonably possible.
  • If you are unhappy for any other reason, please contact us first at support@uktify.com. We will review your request and offer the most suitable solution on a case-by-case basis.

2. How to Submit a Claim

To submit a claim, please email us at support@uktify.com or contact us via WhatsApp: https://wa.me/+84367221521, and include the following information (required):

  • Order number
  • Clear photos and/or a short video showing the issue
  • If it’s a print or finish issue: close-up photos in good lighting
  • If it’s a sizing issue: a photo showing measurements (tape or ruler) next to the item
  • If items are missing: photos of what you received and the shipping label or packaging

Our support team will review the information provided. If your case is eligible, we may offer a free replacement. If a replacement is not possible, we may issue a refund for the eligible item(s), including any applicable shipping costs for that item where required by law.

3. Processing Times & Return Address

  • Refund processing time: typically within 10 business days after approval (timing may vary depending on your bank or payment provider).
  • Replacement processing time: typically 2–5 business days to process, plus delivery time depending on destination and carrier.
  • Return address: Return instructions (including the correct return address) will be provided by our support team after your request is approved.

4. Order Changes & Cancellations

If you need to change or cancel your order, please contact us at support@uktify.com and include your order number and the requested change.

Changes or cancellations are only possible within 24 hours after the order is placed. After this period, orders may enter processing and cannot be changed or cancelled.

5. Contact

Customer Support Email: support@uktify.com
WhatsApp: https://wa.me/+84367221521
Head Office: UKtify, 20–22 Wenlock Road, London, N1 7GU, United Kingdom