Privacy Policy

Last updated: 29 December 2025

This Privacy Policy explains how UKtify (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit, use our services, or make a purchase on uktify.com (the “Site”), or otherwise communicate with us about the Site (together, the “Services”).

In this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, or anyone whose information we collect in accordance with this policy. Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal/regulatory reasons. When we do, we will post the updated Privacy Policy on the Site and update the “Last updated” date.

How we collect and use personal information

To provide the Services, we collect personal information from different sources. The information we collect depends on how you interact with us. In addition to the specific uses below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect the Services and our rights.

Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. We may collect:

  • Contact details (e.g., name, email address, phone number, delivery/billing address).
  • Order information (e.g., items purchased, payment confirmation, delivery details, order history).
  • Account information (e.g., login credentials and account preferences, if you create an account).
  • Customer support information (e.g., messages, emails, or other content you share with us).
  • Usage data (e.g., pages viewed, clicks, device/browser information, IP address, and similar analytics data).

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Information collected automatically (Cookies & similar technologies)

We use cookies and similar technologies to operate the Site, remember preferences, improve performance, run analytics, and (where applicable) support marketing. You can manage cookies through your browser settings and, where shown, our cookie settings on the Site. Please note that blocking cookies may affect Site functionality.

Information we receive from third parties

We may receive personal information from third parties who help us provide the Services, such as:

  • Payment providers (to process payments securely).
  • Delivery and fulfilment partners (to ship your order and provide tracking updates).
  • Customer support and website service providers (to help operate and improve the Site).
  • Analytics and advertising partners (where applicable, subject to your cookie/marketing choices).

How we use your personal information

  • Provide products and Services. To process payments, fulfil orders, send order updates, provide tracking, handle returns, and offer customer support.
  • Account management. To create and manage accounts, store preferences, and improve your checkout experience (where applicable).
  • Marketing and communications. To send service messages and, where you have opted in (or where permitted), marketing communications. You can unsubscribe at any time using the link in our emails.
  • Security and fraud prevention. To detect, investigate, and help prevent suspicious or fraudulent activity, and to protect our customers and Services.
  • Analytics and improvement. To understand how the Site is used and improve our products, content, and user experience.

Legal bases (UK GDPR)

Where the UK GDPR applies, we process personal information under one or more of the following legal bases:

  • Contract (to fulfil your order and provide the Services you request).
  • Legal obligation (to comply with applicable laws, tax, accounting, and regulatory requirements).
  • Legitimate interests (to operate, secure and improve our business and Services, where your rights do not override these interests).
  • Consent (for certain marketing communications and non-essential cookies, where required).

How we share personal information

We may share your personal information with trusted third parties only as needed to provide the Services, including:

  • Payment processors (to take payments securely).
  • Shipping and fulfilment providers (to deliver your order and provide tracking).
  • IT, hosting, analytics and customer support providers (to operate the Site and support customers).
  • Professional advisers and authorities where required by law (e.g., to comply with legal requests).

We do not sell your personal information.

International transfers

Your information may be processed outside the United Kingdom. When we transfer personal information internationally, we use appropriate safeguards required under applicable law, such as contractual protections approved for UK GDPR transfers, where relevant.

Data retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights (UK)

Depending on your circumstances and applicable law, you may have rights including:

  • The right to access your personal information.
  • The right to correct inaccurate information.
  • The right to delete information (in certain cases).
  • The right to restrict or object to processing (in certain cases).
  • The right to data portability (in certain cases).
  • The right to withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure.

Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

Contact

If you have questions about this Privacy Policy or how we handle your personal information, or if you would like to make a privacy request, please contact us:

Email: support@uktify.com
WhatsApp: https://wa.me/+84367221521
Head Office: UKtify, 20–22 Wenlock Road, London, N1 7GU, United Kingdom

If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).